BLACKBOARD (Bb)

How to . . .

Visit the Bb KCTCS Support Center (located under the “Help” tab) to access a Knowledge Base, which includes the following topics (and more):		Bb Manual of Procedures

Getting Started	Announcements	Assignments	Course Cartridges
Course Options	Adaptive Release	Discussion Board	Grade Center
- copy	Test/Survey Manager	Known Issues	Important Updates
- archive	FAQs	Content Management	What's New
- import/export

Manage Your Course

Beginning of Semester To Do List

End of Semester To Do List

Clones, Crosslists (Merged courses) and Non-Blackboard Courses

Important Links for online Faculty and Students

It is the instructor's responsibility to keep a record of the grade center and any other needed material throughout the semester. You may choose to backup and export your course and/or grade center several times throughout the semester to ensure you have a copy for disaster recovery or any other unforeseen events.

Tips & Tricks

Includes:

FAQ's (living document)

Prevent copy/print of test and force test submission

Suggestions to reduce browser lock ups during tests

Send a Message to the entire class

 

HelpDesk Support

Blackboard 24/7 Help Desk : 866-590-9238 - This is the first contact regarding Bb issues. If necessary, they will escalate the issue to KCTCS eLearning Support.

- Faculty can also submit a ticket, through the “Help” tab on their Bb page.

 

KCTCS eLearning Support: elearningsupport@kctcs.edu