Student Complaint Procedure

Student Complaint Procedure for Non-Academic Student Issues

To file a student complaint, please follow these steps:

Step 1:  Try to resolve the issue informally with the employee assisting you.

Step 2: If a resolution cannot be reached, the next step is to contact the employee’s department manager. Refer to the list of managers and their contact information below:

Department Person in Charge of Complaint Contact Information
Academic Advising Ms. Jennifer Englert-Copeland Jennifer.englertcopeland@kctcs.edu
502-213-2300
Downtown Campus, Library, 2nd floor
Access*Ability Resource Center Ms. Terri Martin terrif.martin@kctcs.edu
502-213-2449
Downtown Campus, Chestnut Hall, room 319
Admissions Office Mr. Jimmy Kidd jimmy.kidd@kctcs.edu
502-213-2446
Downtown Campus, JEC Building, 1st Floor
Assessment Office Ms. Angie Henes angie.henes@kctcs.edu
502-213-2297
Downtown Campus, Library, 2nd Floor
Bullitt Campus Dr. Denise Gray denise.gray@kctcs.edu
502-213-7202
Bullitt & Shelbyville Campuses
Bursar/Cashiers Ms. Karen Morris Karen.ray@kctcs.edu
502-213-2107
Downtown campus, JEC, room 118
Carrollton Campus Ms. Susan Carlisle susan.carlisle@kctcs.edu
502-213-5200
Carrollton Campus
Environmental Services Mr. James Hornung jhornung0001@kctcs.edu
502-213-2396
Downtown Campus, Chestnut Hall, room B14
Financial Aid Ms. Angela Johnson angela.johnson@kctcs.edu
502-213-2141
Downtown Campus, JEC, suite 400
President's Office Ms. Terie Harper Teresa.harper@kctcs.edu
502-213-2121
Downtown Campus, Broadway Building, room 302
Records/Registrar Ms. Amanda Tindall
Amanda.tindall@kctcs.edu
502-213-2255
Downtown Campus, JEC, room 114
Security/Safety/Parking Mr. Michael Ragan Michael.ragan@kctcs.edu
502-213-4334
Tech Campus, Building A, suite 200
Shelby Campus Dr. Denise Gray denise.gray@kctcs.edu
502-213-7202
Bullitt & Shelbyville Campuses
SOAR (New Student Orientation) Ms. Taylor McGovern U'Sellis taylor.usellis@kctcs.edu
502-213-2194
Downtown Campus, JEC, 1st floor
Southwest Campus Ms. Donna Miller donnar.miller@kctcs.edu
502-213-4258
Southwest Campus, Administration Building, room 163
Technical Campus Dr. Telly Sellars
telly.sellars@kctcs.edu
502-213-2181
Tech Campus, Building B, room 109
Veterans Affairs Mr. Andy Martin andy.martin@kctcs.edu
502-213-2139
Tech Campus, Building B, room 111

Step 3: Should an agreed upon resolution not be reached with the manager, you may complete the Student Complaint Form and attach any supporting documents. A response will be provided within 10 business days or inform you of the progress being made in resolving your complaint and when you can expect to receive a response.

Send your completed Student Complaint Form, along with any supporting documentation to:

Kem Longino, Office of the Dean of Student Affairs
E-mail Address: klongino0001@kctcs.edu
Office Location: Downtown Campus, JEC Building, room 204
Mailing Address: 109 E. Broadway, Louisville, KY 40202
Fax: 502-213-2540

Step 4: Should an agreed upon resolution not be reached with the Dean you will need to meet with the Vice President for Academic & Student Affairs. This meeting must be in-person and must be scheduled in advance with Patsy Overstreet at 502-213-2432 to set up this meeting. The Vice President will have five (5) business days to respond to your complaint.