STUDENT COMPLAINT PROCEDURE FOR NON-ACADEMIC STUDENT ISSUES WITHIN THE STUDENT AFFAIRS DEPARTMENT
JEFFERSON COMMUNITY & TECHNICAL COLLEGE (DOWNTOWN, TECHNICAL, & CARROLLTON CAMPUSES)
If a student has a complaint about any of the Student Affairs Department policies or decisions made by staff or administrators they must follow the steps below.
The departments that report to the Dean of Student Affairs, consists of: Access*Ability Resource Center (ARC), Admission, Answer Center, Counseling, Financial Aid, New Student Programs, Records, and Student Support Services Program (SSSP).
You should not expect a complaint to always produce the outcome you would prefer. Provision of some services may be dependent on resources or policy decisions at the college or even federal government level.