Student Complaint Procedure for Non-Academic Student Issues
To file a student complaint, please follow these steps:
Step 1: Try to resolve the issue informally with the employee assisting you.
Step 2: If a resolution cannot be reached, the next step is to contact the employee’s department manager. Refer to the list of managers and their contact information below:
Send your completed Student Complaint Form, along with any supporting documentation to:
Kem Longino, Office of the Dean of Student Affairs
E-mail Address: firstname.lastname@example.org
Office Location: Downtown Campus, JEC Building, room 204
Mailing Address: 109 E. Broadway, Louisville, KY 40202
Step 4: Should an agreed upon resolution not be reached with the Dean you will need to meet with the Vice President for Academic & Student Affairs. This meeting must be in-person and must be scheduled in advance with Patsy Overstreet at 502-213-2432 to set up this meeting. The Vice President will have five (5) business days to respond to your complaint.