JCTC FAQs

Below is a listing of links to all of the FAQs on the JCTC web site.

Academic FAQ:

Can I register/add/drop/ on the phone or the Internet?
How do I add a class online using student self service (Peoplesoft)?
How do I drop my classes using student self service (Peoplesoft)?
How do I submit my official transcript?
I have a hold on my account what does this mean and where do I go?
I tried registering myself and received an error. What does that mean and what do I do?
What do I need to start classes?
When can I enroll online using student self-service?
When will I have access to my KCTCS email account?
Where can I go for help or to use the computer?
Who completes my transcript evaluation?
How do I order a transcript or have a copy mailed to another college?

Admissions FAQ:

Applications for admissions

Advising FAQ:

What is an academic program code and where do I find it?
When will I have access to my KCTCS email account?
What are the hours for the Advising Center?
How do I contact an advisor?

E-mail FAQs:

When will I get my new student email account?
Steps to activate or reset your student email account.
When will I have access to my KCTCS email account?
How long will my student email account remain active?

Financial Aid and Bursar FAQs:

Can I pay my bill/tuition Online?
Do you take Mastercard/Visa?
How can I check the status of my financial aid/third party payment?
How to access grades, schedules, account, payment, and financial aid information.
I’m enrolled but I have decided not to attend, what do I need to do?
My name is not listed correctly in Email/Student Self Service. How do I get it corrected?
What is the payment deadline for the upcoming semester?
Where is the Financial Aid office located?
What are the general requirements to receive financial aid?
After I send in my free application for Federal Student Aid (FAFSA), how long does it take for me to know if I am eligible?
How many hours must I be enrolled in to receive financial aid?
If I am taking all developmental courses, am I eligible for financial aid?
Do I have to pay for my classes when I register?
Can I use my financial aid to get my books?
If I drop a class, will that affect my financial aid?
If I register for classes but then never attend, can I receive my financial aid?
Can you help with part-time employment?
How do I apply for and receive a student loan?
What does it mean if I have been selected for verification?
How do I apply for the CAP grant?
What school code should I use for my FAFSA?
Will my financial aid automatically transfer to JCTC from the school I attended in the Fall?
When will I receive my refund/residual check?
What is SAP?
How long does it take for my student loan to be processed and disbursed?
If I have doubts about my financial aid or am unsure of anything surrounding my financial aid, what should I do?
What happens after completing the Financial Aid Application(s)?
How do I respond to the Financial Aid Letter Online?

Technical FAQs:

How do I configure Office 365 email on my mobile Phone ?
When will I have access to my KCTCS email account?
How long will my email remain active?
I am having problems accessing my student email account.
I cannot find the menus in student self service. How do I fix that?
I am using Vista and IE 7. I can access email but cannot access Peoplesoft. What can I do?
PDF Documents are not showing.
How do I setup Outlook 2010 on my home PC?

Transfer from JCTC:

When can a student transfer?
Do universities look at the ACT/SAT or high school GPA of a student?
Does a student have to earn an AA/AS before transfer?
What is reverse transfer?
What about selective programs and transfers?
What is the General Education Block transfer policy?
How does a student know what classes to take for transfer in their major?
How many credits will transfer to a four-year university?
Do four-year institutions look down on community college transfers?

Transfer to JCTC:

How do I transfer to Jefferson?
What courses will transfer?
Who completes my transcript evaluation?
What is an accredited College?
How can I tell if my previous institution was accredited?
Will my GPA from my previous college or university affect my Jefferson GPA?
How are credentials or coursework from other countries evaluated?
How are credit hours counted?
How long does it take for an evaluation to be completed?
How can I appeal an evaluation of an equivalent course
How do I look up my transfer credits in Peoplesoft?
How can I transfer credit from CLEP, AP, or Military experiences to Jefferson?
How do I submit my official transcript?
How do I order a transcript or have a copy mailed to another college?
Additional resources and links for transfer information in Kentucky.