Technical Assistance FAQs

• How do I configure Office 365 email on my iPhone
• How do I configure Office 365 on an Android Phone?
• How do I configure Office 365 on a Blackberry device?
• When will I have access to my KCTCS email account?
• How long will my email remain active?
• I am having problems accessing my student email account.
• I cannot find the menus in student self service. How do I fix that?
• I am using Vista and IE 7. I can access email but cannot access Peoplesoft. What can I do?
• PDF Documents are not showing.
• How do I setup Outlook 2010 on my home PC?

How do I configure Office 365 email on my iPhone

• Begin by opening your iPhone/iPad settings and selecting “Mail, Contacts, Calendars” to open your mail settings page.
  • NOTE: If you already have KCTCS E-mail setup on your iPhone/iPad/iPodTouch you should REMOVE that account before continuing: Goto: "Settings", "Mail,Contacts,Calendars", OldAccountName. Scroll to the bottom of that account settings page and touch “Delete Account” to remove from your device
• Select “Add Account…” to begin the process
• Select the Microsoft Exchange option
• On the Exchange information page we will need to enter several items to setup our account. 
  • Make sure you know your e-mail address and password before going any further with setup 
• Enter your full e-mail address  (Example:  jsmith0043@kctcs.edu) in the Email field
  • Leave Domain blank
  • Enter your full e-mail address in the Username field
  • Enter your password into the Password field
  • You may set a Description for the account, such as “School E-mail”
  • Click Next to move to the next step 
• Your iPhone/iPad will attempt to verify your settings 
• The Server field will appear and you will need to enter: m.outlook.com
  • Select Next in the upper right after entering the server information and wait for the device to verify your logon information. 
  • If it fails to verify, check all the settings and ensure you have typed your e-mail address correctly in both the Email field and the Username field. If necessary retype your password and verify the server name is entered correctly. 
• When successful all fields will get checkmarks and the device will go automatically to the next screen 
• Choose which services you wish to synchronize to your device. 
  • Most users select Mail only, however you can synchronize your calendar, contacts and reminders as well.
• Select Save to save the settings and return to the “Mail, Contacts, Calendars” page. 
• You can now access your KCTCS e-mail from your iPhone/iPad by opening the e-mail app and selecting this account from your list of accounts on the apps main screen. 
• Use this PDF file for more detailed step-by-step instructions.

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

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How do I configure Office 365 on an Android Phone?

• From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  • NOTE:  If you already have KCTCS E-mail setup on your Android Device you should REMOVE that account before beginning:  Goto: Settings, Accounts and Sync, Click on Exchange Account, Account Settings, Scroll to the bottom and select “Remove Account”.  These steps are for Android 4.0 devices – other Android Versions should be similar.
• You may need to press the MENU key and choose ACCOUNTS, then on the next screen press the MENU key then choose ADD ACCOUNT if you already have at least one e-mail account configured.
• Type your full e-mail address, for example username0001@kctcs.edu and your password, and then select Next.
• Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
• Enter the following account information and select Next.
  • Domain\Username :
    • Type your full e-mail address (ex: username0001@kctcs.edu) in this box.
    • If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full e-mail address in the Username box.
  • Password :
    • Use the password that you use to access your account.
  • Exchange Server : 
    • Enter: m.outlook.com as the server address
  • Make sure you Check the any boxes allowing you to Accept all SSL Certificates 
• As soon as your phone verifies the server settings, the Account Options screen displays.
• If presented with a permissions screen like the one to the left, you must choose OK to allow the mail server to sync your mail and other settings.  
• The options available depend on the version of Android on your device.
  • The options may include the following:
    • Email checking frequency:  
      • The default value is Automatic (push).
      • When you select this option, e-mail messages will be sent to your phone as they arrive.
      • We recommend only selecting this option if you have an unlimited data plan.
    • Amount to synchronize:  
      • This is the amount of mail you want to keep on your mobile phone.
      • You can choose from several length options, including One day, Three days, and One week.
    • Notify me when email arrives:  
      • If you select this option, your mobile phone will notify you when you receive a new e-mail message. 
    • Sync contacts from this account: 
      • If you select this option, your contacts will be synchronized between your phone and your account.
• Select Next and then type a name for this account (ex: “School Mail”) and the name you want displayed when you send e-mail to others (This will be your name). 
• Select Done to complete the e-mail setup and start using your account.

NOTE:   Some Android Devices will vary slightly.  However using your full e-mail address for username, account along with your password and server address of m.outlook.com will allow most android devices to work with KCTCS and Office 365 E-Mail.

• Use this PDF file for more detailed step-by-step instructions.

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

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How do I configure Office 365 on a Blackberry device?

• To setup you KCTCS email on a BlackBerry you will need to use the directions on the web page http://help.outlook.com/en-us/140/dd936215.aspx
  
  
• These direction may not be precise, but they should help you in getting your email setup on the device.
  

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

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When will I have access to my KCTCS email account?

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class.  Before that they have access to student self-service (aka Peoplesoft or PS). 

Before enrolling, the student account will have “Applicant” or “Not-Enrolled”.  A student with this status has access to Peoplesoft but not an email account. 

If a student reports that they can log into Peoplesoft but when they go into email they get an error about “Mailbox not available” they either have not enrolled, just enrolled or are enrolled in a non-credit class.

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How long will my email remain active?

A student email account is only active one semester after the last semester that they attended classes. 

• If they attend in the spring and do not attend in the fall their account will be deleted at the end of the fall semester. 
• If they attend in the fall and not in the spring then the account will be deleted at the end of the spring term. 

Once the account is deleted the information cannot be recovered. 

Normally the student account will revert to “Applicant” or “Not-Enrolled”.  A student with this status has access to Peoplesoft but not an email account.

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I am having problems accessing my student email account.

• Please make sure you are using Internet Explorer when accessing your student email accounts.
• If you are trying to access it using Netscape Navigator, you will have problems.
• Please read more in the Student Email Account Area of this FAQ

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I cannot find the menus in student self service. How do I fix that?

It is possible to hide the menus in student self service/Peoplesoft. You can use the steps below to restore them.

1. Login to PeopleSoft.
2. In the upper left corner, click on 'Content'.
3. Put a check in the box next to 'Menu'.
4. Click 'Save' at the bottom of the page.

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I am using Vista and IE 7. I can access email but cannot access Peoplesoft. What can I do?

There is an option enabled in IE 7 on Vista that blocks access to the Peoplesoft Site.

There are two options to get around this.

• Install Firefox
• In IE7 look under Tools -> Internet Options.
• Click on the 'Advanced' tab and scroll down until you see a check box named 'Use TLS 1.0'.
• Clear the check box next to this entry then click 'OK'.

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PDF Documents are not showing.

• If you are trying to view one of our PDF documents and it seems as if your browser has locked up or does not show text, most likely the problem is with your version of Adobe Acrobat Reader.
• To view any of our forms, you must have Adobe Acrobat Reader Version 5.0 or higher.
• This is a FREE download that you can get from http://www.adobe.com.
• Please make sure to UNINSTALL any previous version of Acrobat Reader before you attempt to upgrade it.

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How do I setup Outlook 2010 on my home PC?

You can find the step-by-step instructions by downloading the PDF file at this link.

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