ConceptKCTCS/KCTCSConcept Technical Assistance FAQs

Technical Assistance FAQs

Can I configure my Android based phone to receive my KCTCS email?

To set up email on an Android based phone, follow the steps below:

    • Open up the settings menu
    • Go to “Accounts
    • There should be a button at the bottom of that screen labeled “Add account
    • From there, choose “Corporate Sync
    • Should prompt for the following:
      • Domain\username: KCTCSACC\yourKCTCSUsername
      • Password: YourKCTCSPassword
      • Email address: username@kctcs.edu or Firstname.Lastname@KCTCS.edu (if they’re staff and have had it changed)
      • Server: webmail.kctcs.edu

On some Androids it may ask something about “ignoring invalid security certificates”.

If the user has a DROID 1 they will not be able to configure their email, as it doesn’t have the ability to ignore the security certificate.

Some of the wording and names of option will vary slightly between various Android devices, and these are more based around the Motorola versions, but it’s the same basic concept on them all:  it has to be a corporate sync, you can’t just configure the email.

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Can I configure my Blackberry to receive my KCTCS email?

On a Blackberry you will need to use the Blackberry website (https://bis.na.blackberry.com/html) for your cell phone provider or directly on the phone.

The account type is Microsoft Exchange:

    • Email Address: 
      • Full-time Faculty and staff use:  KCTCSEMAIL@kctcs.edu
      • Students and adjuncts use:  USERNAME@kctcs.edu
    • Email URL:   https://webmail.kctcs.edu/owa
    • Username:   USERNAME@kctcsacc.ds.kctcs.edu
    • Mailbox:   USERNAME

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

Can I configure my iPhone to receive my KCTCS email?

It is possible to check your KCTCS email account if you have a device, PDA or phone, that supports Exchange.  Look for an option that is meant for setting up "Microsoft Exchange" or "ActiveSync".

The KCTCS email system only supports Exchange.

    • Server name: webmail.kctcs.edu
    • Domain Name: KCTCSACC
    • Username: Your KCTCS username

You will need to specify an SSL connection.

The username should be just your KCTCS username.  

In some cases you might need to specify the domain name in front of the username in the format KCTCSACC\username ie "KCTCSACC" blackslash "USERNAME".

On a Blackberry you might need to use the URL https://webmail.kctcs.edu/owa

For additional information about setting up ActiveSync on the i-Phone see the site below
http://blog.fosketts.net/guides/iphone-exchange-activesync/

The Technology Solutions office at JCTC is not responsible for the configuration or setup of email on non-JCTC cell phones.

How do I setup Outlook 2010 on my home PC?

You can find the step-by-step instructions by downloading the PDF file at this link.

I am having problems accessing my student email account.

  • Please make sure you are using Internet Explorer when accessing your student email accounts.
  • If you are trying to access it using Netscape Navigator, you will have problems.
  • Please read more in the Student Email Account Area of this FAQ

I am using Vista and IE 7. I can access email but cannot access Peoplesoft. What can I do?

There is an option enabled in IE 7 on Vista that blocks access to the Peoplesoft Site.

There are two options to get around this.

    • Install Firefox
    • In IE7 look under Tools -> Internet Options.
    • Click on the 'Advanced' tab and scroll down until you see a check box named 'Use TLS 1.0'.
    • Clear the check box next to this entry then click 'OK'.

I cannot find the menus in student self service. How do I fix that?

It is possible to hide the menus in student self service/Peoplesoft. You can use the steps below to restore them.

    1. Login to PeopleSoft.
    2. In the upper left corner, click on 'Content'.
    3. Put a check in the box next to 'Menu'.
    4. Click 'Save' at the bottom of the page.

PDF Documents are not showing.

  • If you are trying to view one of our PDF documents and it seems as if your browser has locked up or does not show text, most likely the problem is with your version of Adobe Acrobat Reader.
  • To view any of our forms, you must have Adobe Acrobat Reader Version 5.0 or higher.
  • This is a FREE download that you can get from http://www.adobe.com.
  • Please make sure to UNINSTALL any previous version of Acrobat Reader before you attempt to upgrade it.

When will I have access to my KCTCS email account?

A student gets email access 24-48 hours (2 business days; weekends and holidays are excluded) after enrolling in a regular college credit class. 

Before that they have access to student self-service (aka Peoplesoft or PS).